computer-tech question (time-sensitive)

[Andrew Duke]

Anyone computer-tech-minded who can help me with this problem?

My laptop died ("power issue"; currently in the shop) Saturday midway through
a recording session, so I bought a desktop to use to make the 3 sound design and
1 music software review deadlines I have in the next week--yes, when it rains, it pours! .

On Saturday, I installed a few programs I absolutely need, including Adobe Audition 2.
I was playing an audio file in AA2 and opened up Netscape 7.2 (don't use any later
edition because they don't have mail features) and the computer instantly crashed and
rebooted. This happened every time I opened Netscape while playing a file in AA2,
but it would not happen if a) I opened AA2 while Netscape was already open or
b) opened Netscape while AA2 was open but *not* playing an audio file.

Needing to focus on deadlines, I simply figured "must be a driver conflict, so don't do
the above". So Sunday this workaround worked fine.

Today, though, is a different matter. Today, AA2 will crash and reboot the computer
immediately upon opening AA2. And this happens when no other program is open.
So no matter what I do I can't open AA2 today, though yesterday I could (see above).
It has happened consistently today and I *really* need to finish some editing for deadline
#1 of 4 asap.

So... does anyone have any ideas how I could fix this problem?
Crapcleaner doesn't detect any issues. Adobe tech support have been a waste of my time
in the past. Programs that run on start-up (and computer specs) can be viewed in this
screenshot: http://andrew-duke.com/AndrewDuke_deskt ... tartup.bmp

All help appreciated.
Thanks.
Andrew

[Moeraki]

hi,
i have a few ideas for you.

- do you have the latest drivers (audio, video ...)?
- also check bios and firmware from the devices.
- uninstall ccleaner and try again.
- uninstall netscape and try with an other browser (firefox)
- latest version of netscape and adobe? update this
- stop antivirus if you have one installed and try
- check memory
- new installation

greetings moeraki

[Andrew Duke]

hi,
i have a few ideas for you.

- do you have the latest drivers (audio, video ...)?
- also check bios and firmware from the devices.
- uninstall ccleaner and try again.
- uninstall netscape and try with an other browser (firefox)
- latest version of netscape and adobe? update this
- stop antivirus if you have one installed and try
- check memory
- new installation

greetings moeraki

Thanks for the tips.
Take care.
Andrew

[Robot Criminal]

also check windows task manager and turn off all processes u don't need.
(if u don't know what is what, search http://www.processlibrary.com/ )

I'd turn off basically all the processes from teh list (ctfmon; ehtray; ARPWRMSG; HPBootOP; HPSoftware Update; AVG7 cc; ISUSPM)

then I'd reinstall AA2 and check event viewer for application and/or system errors, conflicts in device manager and stuff, and download the newest drivers.

though it could be some very weird hardware error (this is an option) and then ur out of luck

[Ronny Pries]

To me it appears to be some kind of memory corruption but one never knows... I'm under the impression that if a pc doesn't work 100% right from the beginning it keeps having all kinds of issues. I wish i returned my PC back then.

[Robot Criminal]

fcfking hell i wanted to quote your post but instead I edited it a bit

sorry
(i'm sleepy)

[Ronny Pries]

Heh,

i said i would have returned the PC instantly cause it usually consumes much more time and energy to find and fix such problems than setting up a different PC.

Ronny

[Andrew Duke]

Heh,

i said i would have returned the PC instantly cause it usually consumes much more time and energy to find and fix such problems than setting up a different PC.

Ronny

Haven't reinstalled AA2 yet, but getting along OK with AA1.5.
Hey, Ronny.
Did I see your name in the credits re: NI's Traktor DJ Studio 3?
Andrew