My friend gave up on Nord and ended up taking the unit back to Long and McQuade. M&C is an awesome musical gear outlet but I bet he is going to pay an arm and a leg for the inspection and repair. Nord didn't even give him a courtesy reply. Maybe Nord is usually rock solid as some of you say but when a unit goes south they don't seem to own up or help. I don't own anything Nord but after seeing what has happened with my bud I don't think I will be investing in anything Nord anytime soon. Their products may be rock solid as many of you say but when they do fail the company isn't there to help you out. Just a word to the wise.
That being said... it does make some nice sounds... we went on some 'explorations of sound' as my friend put it... good times
I suspect there are some bugs in the logic of the software that controls the unit... unfortunate... it really is a nice piece of gear otherwise. fck Nord for not owning up to the problems though. This guy spent about $1600 on the unit... brand new.